Volunteer Coordinator

Specific Responsibilities:

• Acts as the pivotal point of contact for all incoming volunteer teams.
• Ensures necessary logistics for volunteer housing are in place.
• Communicates with Volunteer Team Leaders to identify availability, team skills, supervision needs, housing needs, and gathers other pertinent information, including religious and cultural needs.
• Is aware of the LTRG’s policies and directives on age limitations and enforces them.
• Acts as liaison to other recovery organizations for sharing and receiving volunteers.
• Manages the POINT Pro Volunteer Database system, including recruiting nonprofit organizations as users, providing an orientation, assisting with sign-up and launch, updating volunteer opportunities on the website, and coordinating/responding to volunteer requests from local and off-island groups.
• Creates a Volunteer Packet, including but not limited to an introduction to the community and relevant partners, team preparation and debriefing, health or other site-specific disaster information, and volunteer forms (skill sheet, liability release, medical information and release).
• Arranges for team housing when needed.
• Keeps LTRG updated on volunteer needs and incoming teams.
• Encourages local churches and community organizations to support volunteer teams (food, lodging, church services, etc.).
• Keeps records on number of teams, volunteers, hours worked, and locations; this is done in cooperation with the Construction Manager.
• Schedules teams with the Construction Manager to match sites with volunteer skills prior to arrival.
• Maintains current information on construction and volunteer needs.
• Shares volunteer schedules in an accessible format with relevant partners.
• Communicates to teams the location of work sites and provides directions.
• Orients volunteers and provides all pertinent information.
• Provides volunteers with area maps, a list of emergency medical facilities, churches, open restaurants, grocery stores, and areas of interest for leisure time.
• Provides debriefing for volunteers and collects hour logs at the end of each day.
• Addresses volunteer concerns as soon and as effectively as possible.
• Provides recognition to teams after service (thank-you note, certificate, appreciation dinner, etc.).
• Must be flexible to work weekends and evenings to provide support for volunteer teams.

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Qualifications:

• Excellent people skills.
• Flexibility and ability to multitask.
• Excellent organizational skills.
• Strong computer skills, including Microsoft Suite and volunteer management systems (experience with POINT Pro is a plus).
• Ability to solve problems independently, effectively, and creatively.
• Strong verbal and written communication skills.
• Ability to work with people of all ages, ethnic and religious backgrounds, denominations, and cultures.
• Awareness and respect for each client’s unique cultural and spiritual environment, particularly when working within their home.
• Preferred: experience coordinating volunteers and working with multiple agencies